Canterbury Trail Marathon & Half Marathon

Question 1

What time does the Event HQ open on the day of the event?

Accepted Answer

Event HQ generally opens 1hr 30mins before the start of the race. However, exact timings will be detailed in your final instructions email.

Question 2

When will I receive my final instructions email?

Accepted Answer

The final instructions email will be sent to you 5 days before the event. This email will contain all the information you need regarding your upcoming event. Be sure to check your spam/junk folder of your e-mail if you haven't received this, but if you still can't find it please contact us on contact@sportingeventsuk.com.

Question 3

The booking page says the e-mail address is already registered

Accepted Answer

This means that you have already setup your profile on our system, and you need to press the sign-in button at the top of the booking page and enter your password. You can enter multiple people using one e-mail address, and the bookings will all appear on your profile. You can check your profile in the top right hand corner of our website.

Question 4

Will my  race pack or bib number be sent to me prior to the event via the post?

Accepted Answer

No, event packs and bib numbers are to be collected on the day of the event from the Event HQ. Photographic ID is required to collect your event pack.

Question 5

Can I bring a photo of my ID?

Accepted Answer

Photographs of ID are acceptable to collect your event pack, but must be clear and easy to read.

Question 6

I have entered an event with multiple race distances, how do I change the race distance I am entered in?

Accepted Answer

At many events we offer multiple race distances. To change the distance of the race you are entered in please log in and manage your booking following the on screen instructions. Please note, if you wish to change to a longer distance, you will be required to pay the difference in cost.

Question 7

I have been allocated a wave that is different from my running partner, am I able to swap waves?

Accepted Answer

Waves are allocated based on your predicted finish time. You can move back to a wave further back, but you may not move forward to a new wave. If you wish to move waves, please inform a member of the Events Team.

Question 8

What is the time gap between the waves?

Accepted Answer

Waves are approximately 60 seconds apart.

Question 9

Can I run whilst wearing headphones?

Accepted Answer

You can run with bone conducting headphones, but no other types of earphones or headphones or ear buds are allowed. This is for safety reasons, as you need to be able to hear people around you and the event team and marshal instructions. UK Athletics rules state that any headphones on or in the ear are not allowed. If you are unsure if your headphones are compliant contact us to check with a picture of your headphones.

We often find that people love the atmosphere at our events, so why miss out on this special part of the day.

If you do wear any headphones, earphones or ear buds other than bone conducting headphones you will be disqualified from the event. This is a condition of our insurance, and all events held under UK Athletics approved licenses.

Question 10

Where will I find my race results?

Accepted Answer

At nearly all our events we offer live results. As you cross the line, your result will be available immediately from our website at: www.sportingeventsuk.com or click Results from the menu at the top of this page.

If you have opted into our text service, you will receive an SMS text result direct to your phone as you cross the line.

Question 11

How can I get involved with volunteering at your events?

Accepted Answer

If you are interested in volunteering at one of our events, please email contact@sportingeventsuk.com or go to our Volunteering page and register your interest in one of the events shown. We have a number of roles available so would love to hear from you.

Question 12

I have previously volunteered at an event, how do I claim my race credit?

Accepted Answer

Thank you for taking the time to help make our events special. To claim your race credit for a future event, please email contact@sportingeventsuk.com with the event you wish to participate in (a few events are excluded from the scheme, but we will confirm via e-mail). Please note it is not possible to use a race credit once online entries have closed or if the event is already sold out.

Question 13

I am no longer able to run in the event. Can I transfer my entry to another person?

Accepted Answer

Although our terms and conditions of booking do not allow for any refunds, if you are no longer able to participate in the event, you may transfer your place to another person (some exclusions do apply and is at our discretion). There is a £2 administration charge payable. To do so, please log in to your account and manage your booking following the on screen instructions. This can be done no later than 4 full working days before the event (for example if the event is on a Sunday, the last opportunity for transfer would be Monday 5pm).

Question 14

I am no longer able to run in the event. Can I transfer to another event or defer my place?

Accepted Answer

Although our terms and conditions of booking do not allow for any refunds, if you are no longer able to participate in the event, you may transfer to another event or defer your place (some exclusions do apply and is at our discretion). There is a £2 administration fee for doing so. Additionally, if you transfer to another event with a higher entry fee you will be required to pay the difference. To do so, please log in to your account and manage your booking following the on screen instructions. This can be done no later than 4 full working days before the event (for example if the event is on a Sunday, the last opportunity for transfer would be Monday 5pm).

Question 15

Is there parking available at this event?

Accepted Answer

There is no on-site parking available for this event. We recommend using local car parks or surrounding streets where parking is permitted, or considering public transport, walking, or ride-share options where possible. Please be mindful of local parking restrictions and residents, we recommend you arrive early to allow plenty of time to park.

Question 16

Is there a bag drop?

Accepted Answer

Yes, a bag drop will be available at this event.

Question 17

Can I run with a pushchair/buggy or dog?

Accepted Answer

Due to the nature of this event, we are unable to allow buggies at this event. This is based on our safety and risk assement. No dogs are allowed to run at our events.

Canterbury Trail Marathon & Half Marathon

Sporting Events UK

Canterbury Trail Marathon & Half Marathon