Roadford Lake Triathlon

Q: What is your withdrawal & refund policy?

Please see our Withdrawals Policy

Question 1

How do I use Klarna to spread the cost of entering an event over three interest free payments?

Accepted Answer

Klarna is now enabled for all our events. Fill in the registration form and then click the dark blue 'Pay in Full' button. On the next screen select 'Pay another Way' & you'll see the Klarna option.

If you're buying a British Triathlon Race Pass!
Unfortunately Klarna does not work for bookings where you are also buying a British Triathlon Race Pass. This is because the funds for Race Passes go straight to British Triathlon. In this instance please answer YES in the 'I am a BTF member' box & type KLARNA in as the licence number. You can then complete your booking with KLARNA.

After you've booked you can add one or more Racepasses to your bookings. You can view your bookings (via the link in your confirmation email). You then click to 'Add items to booking', then select and pay for the race pass to link it to the correct triathlon booking.

Question 2

What is your withdrawal & refund policy?

Accepted Answer

Please see our Withdrawals Policy

Question 3

When will I receive further information about the event?

Accepted Answer

The detailed race information including maps, details on parking, registration, baggage and start times will be e-mailed out to participants the Tuesday before the event. This sometimes ends up in junk mail so please keep an eye out for it! You can also find it on the relevant event page under Race Manual. See full list of events here

Question 4

Are ebikes allowed to be used at your events?

Accepted Answer

We allow ebikes at all our cycling events, except for the Exeter Gravel Races which are classified as races under British Cycling rules. ebikes are also allowed at all our triathlon and aquabike events as we are keen to make our events as inclusive as possible. We just ask you to let us know that you are riding an ebike.

Question 5

How do I make changes to my booking? eg changing event, changing distance or adding a camping option?

Accepted Answer

The best way is to click the link in the confirmation email you received. There are then options to 'add items to booking', to change your booking or to transfer your entry to another person. There is an £8 admin fee to change to a different event plus any difference in price

Question 6

How environmentally friendly are you?

Accepted Answer

We’re doing our best to minimise our environmental impact. and use of single use plastics. Initiatives include encouraging people to bring their own cups, offering tree planting as an alternative to tshirts, using only reusable zip ties & giving discounts to participants who make their way to events on foot, bike or public transport. Read the Sustainability & Reducing Plastics Use article on our website for the full programme,

Question 7

Do you offer Loyalty Points?

Accepted Answer

We now have a loyalty points system at Sportiva Events to reward people who take part in lots of our events. You accrue a point for each £1 you spend on events with us. Points can be swapped for Event Gift Vouchers at any time as follows

100 points £10
150 points £20
250 points £35
350 points £50
400 points £60

We also have double points on selected events. Unless otherwise stated points are turned off two or three weeks before the event date to encourage people to enter in good time. More details here

Question 8

Where can I find the Race Manuals for your events?

Accepted Answer

Race manual are now on the individual event pages. Please note that Race Manuals may be updated until the week before the event. See our full list of events here

Question 9

Can I wear headphones during a triathlon or duathlon?

Accepted Answer

Headphones are not allowed at any of our triathlons or duathlons. You can search the full British Triathlon Competition Rules here

Question 10

Are there age group prizes?

Accepted Answer

Yes, we normally have age group prizes for veteran categories in ten year bands. We'll award a prize to any age group that has at least three entries, three weeks before the event, when we order our trophies & prizes.

We operate a one prize per person rule so if the first overall finisher is a vet he/she will only receive the overall prize and the 1st vet prize will go to the first eligible vet.

Question 11

I think I ordered my pack by post but haven't received it?

Accepted Answer

We normally post these out on the Friday nine days before the event, so they should arrive by the Tuesday before the event. In the meantime you can read all the relevant information about the event including maps & the Race Manual on the event page. Click here for the full list of events.
If you're not sure if you ordered your pack by post, please log into your account, using the link in your confirmation email. Then go to the relevant booking & if you ordered pack by post you will see it listed in 'Purchases' with other products you've ordered, such as camping or a race belt.

Roadford Lake Triathlon

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