Tempting at Tempsey

Question 1

I can no longer take part; can I get a refund or transfer to another event?

Accepted Answer

We don't offer refunds but can transfer yourself to another one of our races or you are welcome to transfer your entry to another runner. Transfers can be made up to 1 week before the event.

Question 2

Can my family come along and spectate?

Accepted Answer

Spectators are always encouraged. Our events are low key friendly events with the minimal number of barriers and taped off areas. Just try to keep the finish area and drinks stations clear.

Question 3

Can I transfer my entry

Accepted Answer

Yes, you can change your entry on our website (go to 'My profile' then 'Manage My events'). This will normally be available up until the race entry closes . If you want us to manage your transfer or change distance on the day then we do charge an Admin fee. If you need any advice then please just ask on the Grim Up North Chat page on FaceBook

Question 4

Transferring your place to someone else

Accepted Answer

If you are unable to attend an event, you may be able to transfer your place to someone else. Simply view your booking via the link in your confirmation email and, if the event organiser is currently permitting such transfers, click to Transfer to Someone Else.

You will be asked to enter the name and email address of the intended recipient - together with any custom message you wish to add - and on completion of the booking invitation sent to the recipient, your entry will be removed.

Click here for further information.

Question 5

Updating your booking/registration information

Accepted Answer

If any of the details provided during your registration for an event are incorrect/outdated, you may be able to update them yourself. Simply view your booking via the link in your confirmation email and, if the event organiser is currently permitting such updates, click to Update Booking.

You will be able to update any responses except your Name and Date of Birth, but must ensure you click Proceed at the foot of the page to save any changes. Note that you will not receive confirmation of any changes by email.

Question 6

How can I add an Item to my event booking

Accepted Answer

If you forget to do so during registration, or later change your mind, you can still purchase any merchandise/add-ons offered by the organiser of an event you have already booked.

Simply follow the link in your booking confirmation email to view/manage your entry, and select “Add Items to Booking” from the available options. You will then be taken to the the event merchandise page where you can add any items to your orders as necessary.

Question 7

Creating a user account after registration

Accepted Answer

Creating a user profile allows you to manage all of your bookings in one place and take advantage of any other benefits offered by an organiser.

These can include loyalty points earned for entering an event, a record of your results, or credit earned through any referral scheme in place.

If you didn’t elect to create a user profile during registration for an event, you can do so by viewing your booking via the link in your confirmation email and click to Create Account where indicated. You will be asked to provide a password, and can then use the same login credentials to sign in to your profile with any organiser using the eventrac platform to host their events.

Question 8

Save Your Details for Faster Booking

Accepted Answer

Login to your user profile and navigate to the Bookings tab, expanding the option to display Past Bookings if necessary. Click on the grey circled tick to the left of any bookings for which you wish the participant details to be available for selection when later utilising the Auti-Fill functionality on the entry form.

Note that this functionality will only be available if you are signed in to your profile during the booking process.

Question 9

Can I run with a dog?

Accepted Answer

No you cannot run with a dog, under Trail Running Association rules this is not allowed. The only occassion we do allow dogs are on our Cannine Cross Events

Tempting at Tempsey

Its Grim Up North Running

Tempting at Tempsey